Thank you for shopping with us. We strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not satisfied, we’re here to help.

🔁 Returns

We accept returns under the following conditions:

  • Time Frame: You may request a return within 7 days of receiving your order.

  • Condition: Items must be unused, in their original packaging, and in resalable condition.

  • Non-Returnable Items:

    • Personal care and beauty items (if opened/used)

    • Perishable or hygiene-sensitive goods

    • Items marked as “Final Sale” or “Non-Returnable”

To initiate a return, please contact us at:
📧 support@shoaibahmd.com
Include your order number, reason for return, and any relevant photos (if applicable).

💰 Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

  • Approved Refunds: Processed within 5–7 business days via the original payment method.

  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the responsibility of the customer unless the item was damaged or incorrect.

🔄 Exchanges

We only replace items if they are defective, damaged, or you received the wrong product. If you need to exchange an item, email us at support@shoaibahmd.com with the details and photos.

❌ Order Cancellations

Orders can be cancelled within 12 hours of purchase. After this window, the order may already be processed or shipped.

📦 Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos. We will offer a replacement, exchange, or full refund based on the issue.

📍 Shipping Returns

To return your product, we will provide the return address after confirming your request. Please do not send products back without contacting us first.

📞 Need Help?

If you have any questions about our Return and Refund Policy, contact our support team:

📧 Email: support@shoaibahmd.com